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About Us

Who We Are

HDI is the leading events and services organization empowering the technical support and service management industry and its people. We started the IT service and support industry over 30 years ago, and are the standard for performance improvement at both the organizational and professional levels.

We are also wholly committed to the advancement of this community. Whether it be through community membership, best practice resources and content, career networking tools, vendor references, local chapter membership or hosting in person events and meet ups, HDI is the industry’s leading connector and collaborator. That is why thousands of organizations and professionals have leaned on HDI over the years to connect them to the answers that advance their careers, grow their network and improve their customer satisfaction and employee engagement.

Our Mission

HDI’s mission is to advance this industry through community, transformative education and events, and outcome-oriented advisory services. We are now poised at the cusp of digital transformation to lead this industry into the future.

How We Work

  • We are connectors. We empower collaborations between practitioners, experts, and vendors.


  • We are thoughtful. We deliver insight and knowledge.


  • We are transformative. We drive change through innovation and foresight.


  • We are results oriented. We listen. We design. We optimize. We deliver. Everything we do with you will drive some sort of measurable impact.


  • We are independent. We are solution and methodology agnostic. We’re focused on YOUR desired outcomes – not the stated ones according to a methodology.


  • We are application oriented. Whatever the best mix of practices that works for you is what we’re focused on designing.


  • We are comprehensive. We provide a full spectrum of resources and services that empower performance improvement regardless of role, budget, or maturity.


Having walked in your shoes and understood your challenges – and how to translate them in to opportunities and in turn, action – we want to be your trusted advisor and agent for changing your organization and team. We are 100% committed to making you better than when you came to us.

HDI Customer Manifesto

  • We believe in empowering our customers to optimize their performance.


  • We believe in inspiring our customers to embrace transformational change.


  • We believe in delighting our customers with comprehensive services and exceptional professional experiences.


  • We believe in connecting our customers to knowledge, resources, and community.


  • We believe in recognizing and honoring excellence.


  • We believe in the value of service management and of technical support.


  • We believe in the power of YOU.

HDI: Smarter Service. Better Business.





SF Bay



New York